About

Nondiscrimination and Accessibility Notice

 

Phoenix Children’s Hospital (“PCH”) complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, or gender identity/expression. PCH does not exclude people or treat them differently because of race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, or gender identity/expression.

Phoenix Children’s Hospital:

  • Provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as: 
    • qualified sign language interpreters, video remote interpreting or other aids for hearing impaired individuals
    • written information in multiple formats including large print, audio, accessible electronic formats, or other formats for visually impaired individuals
  • Provides free language services to people whose primary language is not English, such as: 
    • qualified interpreters or a language line
    • information written in other languages

If you are a patient or family member and need these services, please contact PCH Language Assistance Services at 602-933-3352. For applicants and employees, please contact PCH Human Resources. 

If you believe that PCH has failed to provide these services or discriminated in another way on the basis of race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status, you may file a grievance with:

PCH Office of Business Integrity
1919 E. Thomas Road
Phoenix, AZ 85016
Email: compliance@phoenixchildrens.com
Fax: 602-933-0309

You may file a grievance in person or by mail, fax or email. If you need help filing a grievance, PCH’s Compliance Coordinator is available to help you.
 
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at 
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

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