Patients & Visitors

Hospitality & Amenities

At Phoenix Children's Hospital we understand that hospitalization can be difficult and confusing. That's why we provide many hospitality services and amenities to make your stay more comfortable.

Accommodations

Patient rooms have a bathroom, telephone, and television. Most rooms have a sleeper chair so one adult family member to stay overnight with his or her child.

Rooms may also be available at the Ronald McDonald Houses. One is on our campus and the other is located just a few miles from the Hospital. Families must live at least 30 miles from the Hospital to be eligible to stay at the Ronald McDonald House. Reservations depend on room availability, and must be arranged through a social worker. To reach Phoenix Children's Social Work Department call (602) 933-0750.

Art

Phoenix Children's Hospital offers a child-friendly atmosphere. All the Hospital's artwork came through a Community Art Project, resulting in 800 pieces of art. 90 percent of the Hospital's artwork was created by or in cooperation with children under the guidance of professional artists. Our brightly colored array of décor that has practical as well as aesthetic value. Whimsical art is designed to make the Hospital less intimidating, while interactive pieces will keep active children occupied in waiting areas. Textured art is used as a therapeutic sensory tool for children who are sight-impaired, while "story-telling" art in procedural areas provide a distraction for kids coping with pain.

ATMs

Phoenix Children's Hospital cashiers may only accept payments for services provided to Hospital patients. For your convenience, there is an ATM located on the first floor, by Imaging and the Gift Shop in the main tower. The Hospital does not provide check-cashing services.

Braeden's Playground

playgroundNamed after Braeden Chamblee who lost his life just nine short days after his birth, Braeden's Playground is a brightly colored 4,500 square foot outdoor play area which includes: a putting green, climbing structure, performance stage and a Phoenix Suns basketball clubhouse.

The Playground is open to patients and healthy brothers and sisters, only when they are with an adult.

Family Center

The Family Center at Phoenix Children's Hospital offers the many comforts of home. This helps families stay focused on the healing and recovery process of their child. Here you will find a full-sized washer and dryer and showers. Soap, shampoo and towels are available. Families can cook a meal in our kitchen and spend quality time together on our over-sized couch. The Family Center also offers a large TV. Ask you child's nurse for more information.

Food Services

At Your Request Room Service

Phoenix Children's Hospital is proud to bring our patients At Your Request™ Room Service Dining, a great new experience in hospital dining. This service gives you greater control over what you eat and when you eat it. We offer many kid favorites, including pizza, chicken nuggets, and pancakes.

After admission to the Hospital, your child's doctor will order a diet for your child.  Patients will then be allowed to choose items, based on that diet, using the menu located in the top drawer of your bedside table.  Children who are old enough may place orders themselves. Patients and families are welcomed to ask for food at any time during our regular hours, 7 a.m. to 7 p.m.

The ordering process is very simple. All you do is dial 3-3663 (FOOD) or if you are outside the Hospital dial (602) 933-3663. Our staff member will take your order. A Food Service staff member will guide you or your child through the ordering process, making sure your order offers a balanced diet and meets any restrictions your child may have. Orders may be placed from either inside the Hospital or off site. Please allow 45 minutes for food preparation and delivery.

Cafeteria

photo of the new cafeteria in Main Building at Phoenix Children's Hospital

Our Cafeteria is located on the first floor of our new Main Building. To get to the Cafeteria from the East Building, follow the signs to the public (north) connector. The hallway leads directly to new Cafeteria.

Menus are posted on LCD screens at each food station. The Cafeteria does not accept personal checks, but there is an ATM located on the first floor, by Imaging and the Gift Shop in the main tower. VISA and MasterCard are accepted.

Hours

The Cafeteria is open every day, during the following hours:

6:30 a.m. - 10:30 a.m.
11:15 a.m. - 4 p.m.
4:30 p.m. - 7 p.m.

There are indoor and outdoor seating areas, microwave ovens, beverage machines, high chairs and outlets for personal electronic devices.

The PCH Coffee Shop offers Starbucks coffee and lighter food choices. The coffee shop is open:

Mon - Fri:  6:30 a.m. to 8 p.m.

Sat - Sun: 6:30 a.m. to 1 p.m.

Learn more about the Cafeteria.

Take a virtual tour.

Nutrition Services

The clinical nutrition program at Phoenix Children's Hospital provides medical nutrition therapy to both inpatients and outpatients. Our registered dietitians and dietetic technicians work with interdisciplinary teams to coordinate comprehensive care plans, nutrition counseling, and education to meet the needs of patients and their families.

As experts in Pediatric Nutrition, our dietitians are able to provide a variety of services including:

  • Nutrition Assessment / Reassessment
  • Nutrition Intake Analysis
  • Enteral Nutrition
  • Parenteral Nutrition

Children's Garden

The Children's Garden is outside the first floor of the East Building, near the Surgery Waiting area and Meditation Chapel. The Garden offers a relaxing area for patients and families to enjoy the outdoors. An adult must be with children when visiting the Garden.

Gift Shop

Because we know how important the simplest gift can mean to patients, the Gift Shop provides toys, games, apparel, stuffed animals, collectibles, magazines, greeting cards, candy and a variety of seasonal gift items. A percentage of each sale goes back to the Hospital to help fund vital programs and services.

Hours:

Monday through Friday            9 a.m. to 8 p.m.

Saturday through Sunday          10 a.m. to 4 p.m.

Staffed by Phoenix Children's Hospital employees and volunteers, the Gift Shop offers fast, friendly service and free delivery to patient rooms.  The Gift Shop is located just inside the East Building entrance of the first floor and can be reached by calling (602) 933-0900.

Internet Access

We make it easy to keep in touch with family and friends by providing high-speed Internet access in every patient room and free Wi-Fi throughout the entire campus. Computers with Internet access are also available for patients and families, in the The Emily Center.

Library

The Emily Center is a library that offers information about child health, injury, and illness. It has thousands of books, videos, CDs, and articles for parents and children in English and Spanish. Registered nurses can help you find answers to your questions. The Emily Center also has computers where you can search health databases and the Internet. It is open, without charge, to everyone in Arizona. The Emily Center is on the first floor of the East Building, between the public connector and the elevators to the 2nd - 5th floors. If you want health information delivered to your child's bedside, call (602) 933-1400. 

Mail

Mail is delivered to your child's room. Outgoing mail can be given to someone at the Nurses' Station, or ask your nurse where to find the nearest mailbox.

Gifts are also delivered to your child's room. Latex balloons are not allowed at the Hospital, since children often choke on balloon pieces. Plants are may not be allowed in certain areas. Check with your nurse to find out if your child can have flowers or a plant.

Friends and relatives who want to send cards or gifts to the Hospital should use this address:

Phoenix Children's Hospital
1919 East Thomas Road
Phoenix, AZ 85016

Peace Room

Built at the suggestion of a former patient, the Peace Room is a soundproof place where kids can find privacy. The Peace Room provides a refreshing break for Hospital stress with its large wall screen patients may choose from a variety of outdoor scenes and soothing sounds. Visits are limited to 10 minutes. Check with your child's nurse about visiting the Peace Room.

Security

The Security Services Department works to provide a safe environment for our patients, families, visitors and staff. Security Officers, identified by black shirts, sweaters and jackets with khaki tactical pants, are available for general assistance and escorts. All staff members and visitors wear identification badges. Please report any security concern to a nurse or directly to Security Services by calling (602) 933-4400.

Smoking Policy

To protect the health of our patients, visitors and employees, Phoenix Children's Hospital is a smoke free campus. Smoking is only allowed at the Gazebo located on the northeast corner of the Ambulatory Building and at the northeast corner of the Thomas Road parking garage.

Telephones

Local calls can be made from patient rooms. Dial 9 to access and outside line. Long-distance calls can only be made with a pre-paid phone card or credit card. If you are using a credit card, dial 0 for operator assistance. To locate the nearest pay phone, please ask a nurse for directions.

A direct-line phone number for each patient room is printed on the bedside phone. Calls to your child's room can also be made by calling the Hospital's main number and giving the patient's name. (602) 933-1000

TV

Each patient room has a television, with age-appropriate programming on 12 channels, including Spanish stations that are available 24 hours a day.

Videos may be brought from home or borrowed from The Emily Center. Child Life also offers a limited collection of movies. Please check with your nurse to borrow a movie. No PG-13 movies are allowed in patient rooms where either child is under the age of 13. The Hospital does not allow the viewing of R-rated movies at any time.

Toys and Games

Designed just for kids, playrooms offer a child-friendly atmosphere filled with arts and crafts, movies and toys. Patients have access to video game systems on mobile carts that may be moved into your child's room.  Children and teens may borrow board games, craft activities, books, and other items for the playrooms to take back to their rooms.

The Child Life Zone at Phoenix Children’s Hospital is a state-of-the-art play area that provides an escape  for patients and their families from daily life in the hospital.  This 3,800 square foot, procedure-free area gives our patients a safe place to forget about being in the hospital for a little while and just have fun.

The Zone is located on the first floor of the East Building, across from The Emily Center.

Wheelchairs and Wagons

wagonPhoenix Children’s Hospital provides wheelchairs and wagons for patients and families to use while in the Hospital. If you or your child needs a wheelchair or wagon, please call the Information Desk at (602) 933-1749.

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