Quality Measures

​Quality and Safety at Phoenix Children’s Hospital

When you’re choosing a doctor or hospital for your child, you want to make the right choice. All hospitals are not the same but it can be hard to tell which hospitals deliver the highest quality.

Many local and national organizations rate hospitals and their staff. We’ve gathered information on patient safety, quality outcomes, and certifications for you to do your own research and make the right choice for your child.

Understanding adult hospitals vs. children's hospitals quality standards

Most hospitals are rated on standards established for adult care because across the country there are far more adult hospitals than children’s hospitals.

Standards for pediatric care are often more rigorous. Sometimes there is no good comparison between adult hospitals and children’s hospitals. You can always ask your provider for their quality reports on the measures that are most important to you.

The Institute of Medicine (IOM) - an independent, nonprofit organization - provides unbiased and authoritative advice to decision makers and the public on matters of health and medicine. The IOM asks and answers the nation's most pressing questions about health and health care.

Our commitment to quality and safety

At Phoenix Children’s we are committed to providing the highest quality care – care that is safe and effective, with standards that change based on advances in pediatric medical research.

To achieve that, we’ve created a Quality Strategic Plan that keeps our entire organization focused on improving quality and safety for our patients.

This commitment to continued improvement can be seen in our mission and vision:

Quality and safety mission statement

We treat each child like our own, striving for the best quality, deepest compassion and most efficient care.

Quality and safety strategic vision 2015

Phoenix Children’s will be recognized as among the leading children’s hospitals in the nation for providing the highest quality, safest and most efficient evidence-based health care for patients and families.

Statement of quality transparency

Phoenix Children’s Hospital maintains an organizational policy of transparency.   We share information about the quality and safety of our care to help provide a clear picture of our performance. Whenever possible, we compare our results to top children’s hospitals in the country. When this is not possible, we set our own high standards. This keeps us focused on continual improvement and helps you make an informed choice about the best care for your child.

As our Surgeon-in-Chief, Dr. Dennis Lund, says, “We want to keep getting better at getting better.”

National Quality Recognition

The Joint Commission

Phoenix Children’s holds The Joint Commission Gold Seal of Approval

Joint Commission National Quality Approval Gold SealThe Joint Commission is an independent, not-for-profit organization that accredits and certifies more than 19,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization's commitment to meeting certain performance standards.

Every three years, Phoenix Children’s is the subject of an unannounced, five-day visit by Joint Commission. Surveyors visit every Phoenix Children’s campus, interview staff members and review charts.

The Joint Commission’s “Gold Seal of Approval™” is an internationally recognized symbol of quality. Organizations that have achieved accreditation or certification from The Joint Commission may display the Gold Seal as an indicator that the organization has proved its commitment to high quality patient care and its willingness to be measured against the highest and most rigorous standards of performance.

Search the Joint Commission's Quality Check database.

In addition, The Joint Commission sponsors the Top Performers on Key Quality Measures program to recognize accredited hospitals and critical access hospitals that attain and sustain excellence in evidence-based clinical processes that are shown to improve care for certain conditions, including heart attack, heart failure, pneumonia, surgical care and children’s asthma. Recognition in the program is based on an aggregation of accountability measure data reported to The Joint Commission during the previous calendar year. Phoenix Children’s received this honor for Children’s Asthma, one of only three children’s hospitals recognized in this category.

The Leapfrog Group


Phoenix Children’s Hospital is a Leapfrog Group 2013 Top Children’s Hospital, the only Arizona hospital to make the list. In fact, only a few children’s hospitals across the country made this prestigious list.

The Leapfrog Group is a coalition of public and private purchasers of employee health benefits founded a decade ago to work for improvements in health care safety, quality, and affordability. The Leapfrog Hospital Survey focuses on three critical areas of patient safety and quality: how patients fare, which includes issues like mortality for common high-risk surgeries and procedures; resources used to care for patients measured by length of stay and readmission rates; and management practices that promote safety and quality, such as adopting computerized physician order entry to reduce medication errors.

The Leapfrog Hospital Recognition Program uses standards from the Leapfrog Hospital Survey to calculate an overall quality score for each children’s hospital. The quality score, which is a numerical value from 0 to 100, includes Leapfrog’s standards for preventing medication errors (CPOE), ICU Physician Staffing, Safe Practices, Never Events, and in some cases preventing hospital-acquired conditions such as infections. Hospitals with high quality scores have demonstrated strict adherence to Leapfrog’s safety and quality standards. The Leapfrog website provides specific details about these calculations.

Read the official Top Hospitals announcement and search the 2013 Leapfrog Hospital Ratings.

U.S. News & World Report

Phoenix Children's is a nationally ranked Children's Hospital in 5 categories

For the fourth year in a row, Phoenix Children’s Hospital has placed in the U.S. News & World Report’s Best Children’s Hospitals rankings. In the 2014-2015 rankings, the following Phoenix Children’s specialties made the highly coveted list:

Now in its eighth year, the rigorous Best Children’s Hospitals survey asks hundreds of questions about survival rates, nurse staffing, subspecialists availability and many more pieces of critical information difficult or impossible for those in charge of a child’s care to find on their own. Then, U.S News takes this data from the survey and combines it with a reputation score based on a survey of pediatric specialists from across the country.

For full rankings and methodology, please visit www.usnews.com/childrenshospitals.

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