Patients & Visitors

For Patients and Visitors


​We understand that coming to the hospital can often be scary for children and their families.

To make your visit to Phoenix Children's Hospital as easy as possible, this section helps you to prepare. Here you will find maps and parking instructions, suggestions for what to bring, what to expect while you are here, and your rights as a patient or family member.

For Patients and Families

Before You Arrive

Preparing for your arrival to Phoenix Children's Hospital often takes time and planning. Learn what you can do to get ready. 

During Your Stay

Phoenix Children's offers a variety of services to assist you during your Hospital visit such as a school for inpatients, family services, child life specialists and animal assisted therapy.

After Your Stay

When you're child is ready to go home, we will help you with instruction for follow-up care and how to care for your child at home. You may also need assistance with billing and medical records. 

Additional Patient & Family Resources

Family Advisory Councils

FollowMyHealth Patient Portal 

Infection Prevention

Medical Records

Billing Resources

Visit our retail pharmacy

For Visitors

Regular visiting hours for individuals other than parents and grandparents are 8 a.m. to 8 p.m.

Learn about our Visitor Guidelines and additional information.


Phoenix Children's Hospital's main campus is located at 1919 East Thomas Road in Phoenix, at the intersection of Thomas Road and Children's Way. Park in Thomas Garage West, and our main entrance is within walking distance.

See all locations and maps.

Privacy Practices

Notice of Privacy Practices

We are committed to protecting the confidentiality of your medical information, and are required by law to do so. Our privacy practices describe how we may use your medical information within Phoenix Children's Hospital and its Outpatient Clinics, and how we may disclose it to others. This notice also describes the rights you have concerning your own medical information.

Privacy practices - English version (PDF)

Privacy practices - Spanish version  (PDF)

Learn more about Patient and Family Rights.

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