Patients & Visitors

During Your Stay


Your first stop should be the Information Desk at Phoenix Children's Hospital, where you will receive your visitor's badge and welcome information. Phoenix Children's offers a variety of services to assist you during your Hospital visit.

Checking in

When you arrive at the Hospital for a scheduled admission, you will check in at the front reception area. Your child will be registered in our main Admitting Department, just off the main Lobby. You will be asked to present a copy of your insurance card and any other required information. Once you have signed all authorizations, your child will be banded and then you and your family will be escorted to your child's room.

Child Life

In 1983, the Association for the Care of Children's Health launched a groundbreaking national research project at Phoenix Children's Hospital to answer the question, "When a child life program is designed and implemented on the basis of theory and research, will it make a positive difference for children and parents?"

"The Phoenix Study," as it is known, was a success. The research over three years proved that children exposed to the Child Life Program were found to be significantly better on measures of emotional distress and coping effectiveness during procedures; overall coping and adjustment during the hospital stay; understanding of hospitalization and procedures; and post-hospital adjustment and physical recovery. Twenty years later Phoenix Children's Child Life Program continues to help patients of all ages – and their families – develop ways to cope with fear, anxiety, and separation from school and home. 

Amenities and Hospitality

At Phoenix Children's Hospital we understand that hospitalization can be difficult and confusing. That's why we provide many hospitality services and amenities to make your stay more comfortable. Learn more.

Family Services

The Patient and Family Services at Phoenix Children's Hospital, understands that hospitalization affects the whole family.  Here parents, brothers, sisters, and grandparents are and a valued member of our health care team. That's why we offer a wide range of services and programs aimed at returning the family to normalcy.  Our specially trained staff are knowledgeable and able to offer patients and their families the emotional, physical and spiritual support needed during the treatment and recovery process.

Visitor Guidelines

Phoenix Children's Hospital has visiting guidelines to protect the health and safety of our patients and their families

All visitors must get a visitor badge from the Reception Desk in the front lobby before visiting a patient, and wear your visitor badge at all times. For the safety of our children, please do not visit if you have symptoms of a cold, flu or any contagious illness.

Learn more about visiting Phoenix Children's Hospital.

Share this page: