Volunteering at Phoenix Children's Hospital

In-Hospital Volunteer FAQs


How do I apply?

If you want to be a volunteer in the hospital, your first step is to attend a Volunteer Info Session. You can attend a session at the hospital or online.  After attending a Volunteer Info Session, you will be sent the application. Check out the calendar and find a session that fits your schedule.

Community volunteers do not need to attend the Volunteer Information Session. To be a Community volunteer you only need to register to receive emails about upcoming community events, and then volunteer at these events as your schedule allows!

Is Phoenix Children's Hospital looking for volunteers now?

There are always volunteer positions available in the hospital. Attend the Volunteer Info Session and learn about which programs currently need the most help. We are not able to answer this question on the telephone because it requires a review.

We are also always looking for volunteers to help with Community events that benefit Phoenix Children’s. You can register to receive information today.

I tried to register for an at-the-hospital Volunteer Info Session but I got a message the session is full. Is there any way I can still attend?

If you would like to come to the hospital for the in-person session, walk-ins are always welcome and you can register at the event. Often times, a few people who have registered are unable to attend. Please note the location for the session. The Volunteer Info session is conducted in a building adjacent to the hospital. The entrance and parking are different from visiting the hospital. The location is off Cambridge Avenue, not Thomas Road.

I’m not 16 years old yet. Can I still volunteer?

The Family Volunteer Program may be the right option for you. A parent or guardian may volunteer with their 12-15 year old teen as a pair. You must be at least sixteen years old to be a volunteer in the hospital on your own.

Many community volunteer events allow teens to participate. You can register to receive information about upcoming community events.

I have never worked in a hospital. Is that OK?

Yes, we provide training to familiarize you with a pediatric hospital environment.

I’m a winter visitor. Can I volunteer in just the winter months?

For part-time residents, participating in our community events is a perfect way to help the children and the hospital. You register for the events you can help with. There are no interviews or health or training requirements. Visit our Community Volunteer pages to learn more.

Volunteering in the hospital requires training and a commitment to a same-time, same-day schedule of 3 to 4 hours per week for a minimum of about six to eight months. Therefore, community events are the best way to participate if you are only visiting the area for a few months.

What is the dress code?

Volunteers are required to wear business casual attire. Shorts, sleeveless shirts, and open toed shoes are not permitted.  Artificial nails or visible tattoos are also not permitted. Reviewing the dress code will be reviewed in more detail at the training.  

Are uniforms provided?

Yes, Volunteer aprons and shirt are provided. A $20 donation is welcome.

Can I volunteer with a friend?

Volunteers at Phoenix Children’s are assigned individually to areas for their service. You can certainly attend the Volunteer Info Session together, do your training together, and maybe even carpool if you’re assigned at the same time!  It may be difficult to assign you to the same day and time but you’re welcome to discuss it at the interview.

Community events are different. Often we have friends and groups that participate together.  Some groups participate in the events as a team-building activity. You can register to receive information about upcoming events.

I don’t know what immunizations I had. What do I do?

You will be required to show immunity to measles, mumps, German measles and chicken pox. It is best if you have your immunization records, or physician records that document you had those illnesses.  Without them you will need a blood test, at your expense, to see if you are immune. If the bloodwork shows you are not immune, you will need to get the vaccinations at your physician’s office and provide proof to our Occupational Health Office before you can volunteer. 

If I just had a Tuberculosis (TB) test, can I use that?

Volunteers are required to have two TB tests before they are cleared to volunteer. Phoenix Children’s Occupational Health will accept TB test results from within the last 30 days. A second TB test would be conducted at the time of your appointment.

Do I have to pay for parking? The uniform?

You do not have to pay for parking. To attend the Volunteer Info Session you can park in the Cambridge Visitor Parking Lot on Cambridge Avenue, at no charge. You will be instructed where to park for your training visits and when you become a volunteer – all at no charge.

There is a suggested $20 donation for your uniform (apron and shirt), and it can be collected at the time you pick it up.

What are the different volunteer programs that are available?

Please visit the volunteer pages on this website. You will find there is a lot of information on the types of programs available to you.  Also, you will learn more when you attend the Volunteer Info Session.

I really only want to hold and rock babies. Is there a program like that?

Phoenix Children’s has patients of all ages in all of our care areas. Many volunteer positions include patient contact either in groups or one on one. We have limited opportunities for experienced Phoenix Children’s volunteers in our Neonatal Intensive Care Unit (NICU.), but currently we do not have a separate Baby Cuddler Program.

I/we would like to come in and read, play games, and visit with the patients.  Is that ok?

Unfortunately, due to infection control and confidentiality guidelines only in-hospital volunteers may come into contact with the patients here in the hospital. If you or any members of your group would like to become an in-hospital volunteer please visit those pages on the website to learn more.

Groups can also help the hospital by volunteering with our Community events. You are encouraged to visit our community volunteer pages to learn more. Groups can also apply to host a special event in our Child Life Zone.

My schedule seems to change regularly. Can I change my shift schedule?

Volunteers are assigned to shifts the same day and time of day each week. Changes can be made periodically (i.e. you had a job change or a change in your school schedule) However, frequent and/or weekly changes are not available.

Is there a time limit to complete my minimum 100 hours of service?

Volunteers are asked to complete a minimum of 100 hours. Most volunteers continue their service reaching milestones of 500, 1000…5000 hours or more!

Can I volunteer more than once a week?  In more than one place?

When a volunteer first starts their service, we typically assign them to one shift. Additional shifts can be added as you get comfortable with your current volunteer position, and know your way around the hospital.

Can I take vacations or do I have to complete 100 hours in a row?

Volunteers take vacations just like staff! You would inform your immediate supervisor of any time away, much like at your job. If you will be gone more than 30 days you will need to return your badge and uniform, and they will be given back to you when you return.

How long after attending the Volunteer Info Session do I have to apply to become a volunteer?

You have up to one year to submit an application after attending an Information Session. After a year, you will be required to attend another Information Session in order to hear the most up to date application and onboarding program information.

How soon can I start?

 From the date you’re interviewed and placed in a volunteer position, the average time to complete all training, the tour and health screen appointments is about four to five weeks. Trainings are offered weekly so it is possible, if your schedule allows, to shorten that time!

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