COVID-19 Resource Center
We’re dedicated to keeping your family safe. We follow all guidance from the Centers for Disease Control and Prevention (CDC) to provide the safest environment possible. These efforts safeguard children who require in-person care – like surgical procedures and vaccines – while also protecting the providers who treat them. As COVID-19 continues to spread in our community, we will modify these efforts as needed.
Non-COVID-19-Positive Patients Admitted to the Hospital
- Each inpatient is allowed to have two identified healthy primary caregivers for the duration of their admission. Caregivers with respiratory or COVID-19 symptoms are strongly encouraged to have an alternate caregiver at the bedside.
- Caregivers who are COVID-19-positive are not allowed entry into a Phoenix Children’s location until they meet Maricopa County Department of Public Health criteria to be released from home isolation.
- Both caregivers may be in the building and at the bedside at the same time, except for caregivers of patients in Special Pathogen Precautions.
COVID-19-Positive Patients in Special Pathogen Precautions
- One caregiver may be in the building or at the bedside at a time.
- Visitors cannot go to the cafeteria or other public areas of the hospital.
Surgical Patients in Main Operating Room
- Two healthy primary caregivers will be permitted per patient having surgery in the Main Operating Room and East Operating Rooms. These caregivers may be in the surgical waiting room and pre-op areas.
- One healthy primary caregiver will be permitted per patient in the PACU (post-anesthesia care unit or recovery area).
- One healthy primary caregiver will be permitted per patient in the Emergency Department.
- Caregivers with symptoms will be allowed to accompany patients if no other healthy caregiver is available. Masks and social distancing will be required.
Radiology, Ambulatory Clinics and Outpatient Surgery
- Only one healthy primary caregiver will be permitted per patient in the Radiology, Ambulatory Clinics and Outpatient Surgery settings.
Caregivers with respiratory or COVID-19 symptoms are advised not to accompany patients for routine clinic visits.
Patient and visitor screening: We screen every patient and caregiver who comes to our hospital and clinics for fever and cold or flu-like symptoms.
Staff guidelines: All Phoenix Children’s providers and staff are in compliance with our COVID-19 vaccination program, and we wear masks or face coverings on campus.
Universal masking: The CDC requires visitors, patients, providers and staff to wear a mask or face covering in our health care settings. This requirement includes fully vaccinated individuals. So, please wear a mask to help keep us all healthy.
Enhanced cleaning: We have implemented enhanced cleaning and disinfecting procedures in patient rooms, operating rooms, clinics and common areas.
Staggered patient visits: We are staggering our patient visits and treatment schedules to minimize the number of people in our hospital and clinics at any given time.
Social distancing: We have rearranged high-traffic areas and placed clear physical barriers in common areas throughout our hospital and clinics to make it easy to maintain a 6-foot distance from others.
Schedule an Appointment
Specialty care: If your child missed a specialist appointment or procedure, call 602-933-KIDS (5437) to connect with your provider and determine next steps.
Primary care: If your child missed an annual check-up or vaccination, or needs a sick visit, please schedule an appointment with a Phoenix Children’s Pediatrics provider near you. If your child is cared for by a Phoenix Children’s Care Network community provider, you can find their phone number and address here.
Telehealth: When appropriate, our caregivers are treating patients via telehealth. Your child’s health care team will determine if a virtual or in-person visit is best.
Why are we taking such precautions?
It’s more than a cough or flu. For some children, COVID-19 is a mild illness. However, the virus can be much more serious for others, including the children we care for who are medically complex.
It takes more than hand washing. Good hand hygiene is our first order of defense against COVID-19 and other illnesses – but it’s not our only defense. Other precautions – like symptom screening, masking and reducing the number of people in our hospitals and clinics – improve our ability to protect medically fragile children who are at higher risk for the disease.