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COVID-19 Advisory: Only one primary caregiver may accompany a patient at all locations. Masks required for visitors and patients ages 2+. For more information, visit our COVID-19 Resource Center.

Visiting a Patient

Your Visit

Regular visiting hours for individuals other than parents and grandparents are 8 a.m. to 8 p.m. Only two visitors may visit a patient at a time. Some units may have other policies. Please check with a nurse on the unit. 

Visitor Procedures

Phoenix Children's Hospital has visiting guidelines to protect the health and safety of our patients and their families.

All visitors must get a visitor badge from the Reception Desk in the front lobby before visiting a patient, and wear your visitor badge at all times. For the safety of our children, please do not visit if you have symptoms of a cold, flu or any contagious illness.

Visitors of all ages are welcome. All visiting children must be with an adult, and will be screened for contagious illness before entering the unit. For the health of our patients, children who are ill will not be allowed to visit.

During respiratory virus season, child visitors must be at least 12 years old to visit our patients. Visitor restrictions apply to all Hospital patient care areas, except for the Emergency Department and diagnostic testing areas like Radiology.

Infection Prevention and Control

If you are planning to visit a patient at Phoenix Children's but you are not feeling well, you should wait until you feel better in order to protect our patients. Also, before being allowed to visit patients, children younger than 12 will be screened at the front desk for signs of infection and illness.

During respiratory virus season (also known as cold and flu season, usually from December to April), children younger than 12 are not allowed to visit hospitalized patients. These sorts of visitor restrictions generally go into effect in late fall/early winter, when the number of respiratory viruses increase in the community. Visitor restrictions usually end in the spring. 

Respiratory viruses that cause colds and flu spread through coughing and sneezing. They cause illness when they touch your eyes, nose or mouth. The flu usually causes mild illness, but young children and people with certain health conditions are at higher risk of serious complications like pneumonia.

Reduce your chance of catching cold or flu

There are several steps you can take to avoid the cold or flu:

  • Wash your hands frequently and avoid touching your nose, eyes and mouth.
  • Try to keep babies and young children away from people who have cold and flu symptoms.
  • Get your flu shot each year to help protect yourself. Getting a flu shot in November, December or January is not too late. Peak flu season in Arizona is usually in February or March.
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