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Phoenix Children's Hospital - Division of Primary, Complex Care and Adolescent Medicine

To ensure that your child receives the best care from our team and that you understand what to expect as you visit our Clinic, please review the following frequently asked questions.

If I need to contact the office with a question, when is the best time?

  • Monday through Friday from 8 am-5 pm. Phone calls are answered according to medical urgency.
  • You can sign up for Patient Portal and send a message electronically. If you need to register for a Patient Portal, please contact us at (602) 933-1490 to receive an invitation via email.
  • If calling the General Pediatric Clinic after hours nurse triage line, you may leave a message (option #3) or if urgent, you may remain on the line to reach Valley Pediatric Triage.

My child had labs drawn today.  When will we get the results?

  • Lab results can take from 1 day to 2 weeks to reach our office. 
  • The provider who ordered the labs will review the results and make a plan of care, if necessary.
  • Some lab results may be available on Patient Portal.

The doctor ordered a radiology exam today.  When will this get done?

  • Urgent radiology exams may be performed the same day as your clinic visit. Non-urgent testing will be authorized by your insurance prior to being scheduled (Note: This can take up to 14 days).
  • Please call PCH Radiology scheduling (602-933-1215) if they have not called you after 2 weeks. 

How do I schedule my child’s follow up clinic visit?

  • Your physician will give you an End of Visit summary that states when your next appointment is needed.
  • If you would like to call yourself to schedule an appointment, please call our clinic at (602) 933-0945 and choose option #2 for “Scheduling”. 
  • If you need to reschedule a missed appointment, please call ASAP as our appointment slots fill up quickly.

What do I do if my child’s prescription needs to be refilled or I run out of medication?

  • Call your Pharmacy. Your Pharmacy will know if you have refills and can guide you through the process. 
  • Call at least one week before your medication is needed to ensure your medication refill arrives on time. 
  • Please allow 2-3 working days for expired refills to be sent from our office to your Pharmacy. In some cases, insurance authorization may take longer before medications will be approved and filled.
  • If your child has missed their last appointment, a clinic visit may be required before a prescription refill can be authorized.
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