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Visitor Policy

Your Visit


Visiting hours at Phoenix Children’s are 8 a.m. – 8 p.m.

Our visitor policy protects the health, safety, rights and privacy of our patients. The goal of this policy is to allow caregivers and visitors the opportunity to assist in the healing process helpfully and cooperatively. It also ensures the healthcare team has the time and space required to provide quality patient care.

Visitor Policy

Acute Care Inpatient Units

  • Four healthy visitors are allowed at the bedside at one time.

Intensive Care Units

  • Two healthy visitors are allowed at the bedside at one time.

Surgical Patients in Main Operating Room, Aerodigestive and Outpatient Surgery

  • Two healthy visitors are allowed into the pre-op or PACU (post-anesthesia care unit) at one time.
  • Four healthy individuals are allowed in the waiting room at one time.

Other important information

  • All visitors must get a visitor badge from the Reception Desk in the lobby before visiting a patient and wear their visitor badge at all times.
  • In most areas of the hospital, one overnight visitor is permitted.
  • Clergy visits are welcome at the request of the patient or their legally authorized representative (LAR).
  • For current guidance on masking at Phoenix Children’s, please click here.
  • If you have questions about our visitor policy, please speak to your child’s care team.

Infection Prevention and Control

We screen every patient and caregiver who comes to our hospital and clinics for fever and cold or flu-like symptoms. Our visitor policy may change, especially in times of high community transmission of viral illness.

If you are planning to visit a patient at Phoenix Children's but you are not feeling well, please wait until you feel better in order to protect our patients.

Reduce your chance of catching a respiratory virus:

  • Wash your hands frequently and avoid touching your nose, eyes and mouth.
  • Try to keep babies and young children away from people who have cold and flu symptoms.
  • Stay up to date on vaccinations, including an annual flu shot, to help protect yourself.
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