Volunteer Resources
Volunteer Knowledge Library (VKL)
Dashboard Tutorials — PDF tutorials to help volunteers navigate and update their online Volunteer Dashboard
Dashboard Introduction (required viewing for new volunteers)
Logging in / Adding & Removing Shifts / Uploading documents
Tracking hours / Annual Compliance updates / Updating your profile
Resetting your Password
Completing Annual Policy Review / Learning Modules / Background Check
How to update animal records
Adding a therapy animal to your profile
Re-applying to volunteer (after an extended absence)
Campus map — Phoenix Children's campus map specifically for volunteers.
Reminders — several reminders to help new volunteers get started.
English-to-Spanish phrases for volunteers — several Spanish phrases to help with wayfinding and greeting others.
Medical equipment — photo glossary of the more common types of medical equipment a volunteer may encounter with helpful tips.
Isolation precaution signs — review the signs on patient room doors and what you need to do before entering.
The Human Connection — a video by Cleveland Clinic that helps everyone understand empathy in any hospital.
Volunteer Human Resource Policy — Phoenix Children's volunteer policy statement of Do’s and Don’ts.
Animal-Assisted Therapy Data Entry Tutorial — a 12 minute video tutorial that explains how to use the therapy visit form on the iPad.
Animal-Assisted Therapy in Rehab — a video series that demonstrates using therapy dogs during therapy as part of a comprehensive rehabilitation program